Privacy Policy

Privacy Policy

This Privacy Policy explains how Print Palette processes personal data when you use our website, contact us, request print services, or place an order. It also describes the main choices and rights available to you under applicable data protection law.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
GDPR
Regulation

GDPR Overview

Under GDPR, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is necessary for the relevant purpose and apply appropriate safeguards.

Regulatory context
Where GDPR applies, it governs our processing of personal data of individuals in the European Economic Area and, in relevant cases, other users whose data is handled from Spain.
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority Agencia Española de Protección de Datos (AEPD)
This section is intended for individuals whose data is protected by GDPR.
GDPR-aware privacy practices

GDPR Rights

Where GDPR applies, you may have the right to access, rectify, erase, restrict, object to processing, and receive a copy of certain data in a portable format. If processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.

GDPR rights are available subject to legal conditions and verification of identity.

Contact for Privacy Matters

Privacy email
[email protected]
Telephone
+34 613 20 60 20
Postal address
Calle Plaza Mayor, 4, 03400 Villena
Privacy contact
Use the contact details below for privacy questions or requests relating to this policy.
Contact Page
01

Purposes of Processing

We use personal data to respond to inquiries, review image files, prepare quotes, manage test prints, confirm quantities, produce printed items, arrange collection or local delivery, process payments, send production updates, maintain records, and comply with legal obligations. We may also use limited technical data to secure the website and improve its operation.

We do not use personal data for purposes that are incompatible with the reasons for collection.
02

Service Providers and Partners

We may share personal data with payment processors, delivery or collection partners, technical service providers, and other operational vendors that support website hosting, communications, file handling, or order administration. These parties may process data only under instructions consistent with their role.

Service providers receive only the information needed to perform their assigned tasks.
03

Legal Disclosure

We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or support fraud prevention, security, or dispute handling. We may also share information where disclosure is required in connection with tax, accounting, or regulatory duties.

Legal disclosure is limited to what is required or permitted by law.

Data handling overview

How information is collected and how cookies are managed

01 · Collection

Data We Collect

We may process identification and contact details, inquiry content, uploaded image files, file specifications, order and payment information, delivery or collection details, and technical data such as device and browser information. Where needed for print review, we also process information related to file resolution, color profile, size, paper choice, and test print approvals.

The categories collected depend on whether a visitor only browses or requests printing services.
02 · Sources

Sources of Data

We receive data from contact forms, email, file uploads, order communications, and payment or delivery arrangements. We also generate internal records from consultation steps, production status updates, proofing activity, and website or device interactions.

Some data is provided directly, while other data is created during service use.
03 · Cookies

Types of Cookies

We may use essential cookies for site operation and security, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose.

Cookie use is limited to standard website functions and basic measurement where enabled.
04 · Controls

Cookie Controls

You can manage cookies through your browser controls and, where available, through on-site preference tools. Essential cookies may remain active where they are needed to operate the website, maintain security, or remember basic session choices.

Browser settings may limit non-essential cookies, but some site functions may be affected.

Depending on your location and the applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction of processing. You may also raise concerns with the competent data protection authority if you believe your rights have been affected.

Available rights may vary depending on the legal basis and the nature of the request.

To exercise your rights, send a clear request using the contact details in this policy and describe the data or right involved. We may ask for information needed to confirm your identity and to locate the relevant records before responding.

Requests are handled after reasonable verification and within the legal response period.

We keep personal data only for as long as needed to handle inquiries, manage orders, maintain business records, resolve disputes, and meet legal, accounting, or security obligations. When data is no longer required, we delete it or anonymize it where appropriate.

Retention depends on the purpose for which the data was collected and any legal duty to keep it.

The updated version will apply from the date it is published unless a different effective date is stated. We may provide a notice on the website or through direct communication when a change is material.

We may revise this policy to reflect legal, operational, or technical changes.